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GM Homes (Australasia) Pty Ltd
ABN 67 132 782 551
Privacy Policy

Respecting your privacy
We respect your personal information, and this Privacy Policy explains how we handle it.
What personal information do we collect and hold?
General information
The types of information that we collect and hold about you could include:
• ID information such as your name, postal or email address, telephone numbers and
date of birth;
• financial details such as your annual income; and
• other information necessary to providing services on your behalf.
How do we collect your personal information?
How we collect and hold your information
Unless it’s reasonable or impractical, we will try to collect personal information directly from
you (referred to as ‘solicited information’). For this reason, it is important that you help us
do this and keep your contact details up to date.
There are a number of ways in which we seek information from you. We might collect your
information when you fill out a form with us (i.e. including entry forms for promotional
activities) or when you have given us a call. We also find using electronic means, such as
email or SMS, a convenient way to communicate with you and verify your details.
How we collect your information from other sources
Sometimes, we will collect information about you from other sources as the Privacy Act 1988
(Cth) permits. We will only do this if its reasonably necessary to do so, for example, where
we cannot get hold of you and we rely on public information to update your contact details.
What if you don’t want to provide us with your personal information?
If you don’t provide your information to us, it may not be possible for us to:
• verify your identity or protect against fraud;
• contact you regarding your entry in promotional activities; or
• to let you know about other products or services that might be suitable for you.
What do we do when we get information we didn’t ask for?
Sometimes, people share information with us we haven’t sought out (referred to as
‘unsolicited information’). Where we receive unsolicited personal information about you,
we will check whether that information is reasonably necessary for our functions or activities.
If it is, we will handle this information the same way we do with other information we seek
from you. If not, we will ensure we do the right thing and destroy or de-identify it.

When will we notify you that we have received your information?
When we receive personal information from you directly, we will take reasonable steps to
notify you how and why we collected your information, who we may disclose it to and outline
how you can access it, seek correction of it or make a complaint.
Sometimes we collect your personal information from third parties. You may not be aware
that we have done so. If we collect information that can be used to identify you, we will take
reasonable steps to notify you of that collection.
How do we take care of your personal information?
We store information in different ways, including in paper and electronic form. The security
of your personal information is important to us and we take reasonable steps to protect it
from misuse, interference and loss, and from unauthorised access, modification or
disclosure. Some of the ways we do this are:
• document storage security policies;
• security measures for access to our systems;
• only giving access to personal information to a person who is verified to be able to
receive that information.
We may store personal information physically or electronically with third party data storage
providers. Where we do this, we use contractual arrangements to ensure those providers
take appropriate measures to protect that information and restrict the uses to which they can
put that information.
What happens when we no longer need your information?
We will only keep your information for as long as we require it for our purposes. We may be
required to keep some of your information for certain periods of time under law. When we

no longer require your information, we will ensure that your information is destroyed or de-

How do we use your personal information?
What are the main reasons we collect, hold and use your information?
Collecting your personal information allows us to provide you with the products and services
you have stated you are interested in. This means we can use your information to:
• contact you regarding any promotional activities you have entered;
• administer the services we provide to you.
Can we use your information for marketing our products and services?
We may use or disclose your personal information to let you know about other products or
services we or a third party make available and that may be of interest to you.
We will always let you know that you can opt out from receiving marketing offers.
With your consent, we may disclose your personal information to third parties for the
purpose of connecting you with other businesses or customers. You can ask us not to do
this at any time. We will not sell your personal information to any organisation.

You can opt-out
You can let us know at any time if you no longer wish to receive direct marketing offers from
us. We will process your request as soon as practicable.
What are the other ways we use your information?
We have above told you some of the main reasons why we collect your information, so here
is some more insight into the ways we use your personal information including:
• identifying you;
• telling you about products or services we make available and that may be of interest
to you, unless you tell us not to;
• allowing us to run our business efficiently and perform general administrative tasks;
• preventing any fraud or crime or any suspected fraud or crime;
• as required by law, regulation or codes binding our business; and
• any purpose to which you have consented.
Who do we share your personal information with?
To make sure we can meet your specific needs and for the purposes described in ‘How we
use your personal information’, we sometimes need to share your personal information with
We may share your information with other organisations for any of the purposes for which
we use your information.
Sharing your information
We may use and share your information with other organisations for any purpose described
Sharing with third parties
We may share your information with third parties in relation to services we provide to you.
Those third parties may include:
• organisations, like fraud reporting agencies, that may identify, investigate and/or
prevent fraud, suspected fraud, crimes, suspected crimes or other misconduct;
• government or regulatory bodies (including but not limited to the Australian Taxation
Office) as required or authorised by law. In some instances, these bodies may share
the information with relevant foreign authorities;
• service providers, agents, contractors and advisers that assist us to conduct our
• any organisation that wishes to take an interest in our business or assets; and
• any third party to which you consent to us sharing your information.
Sharing outside of Australia
We are not likely to disclose your information to organisations overseas. However, we may
store your information in cloud or other types of networked or electronic storage. As
electronic or networked storage can be accessed from various countries via an internet

connection, it is not always practicable to know in which country your information may be
How do you access your personal information?
We will always give you access to your personal information unless there are certain legal
reasons why we cannot. You can ask us in writing to access your personal information that
we hold. In some cases we may be able to deal with your request over the phone.
We will give you access to your information in the form you want it, where it is reasonable
and practical. We may charge you a small fee to cover our costs when giving you access,
but we will always check with you first.
We are not always required to give you access to your personal information. Some of the
situations where we do not have to give you access include when:
• we believe there is a threat to life or public safety;
• there is an unreasonable impact on other individuals;
• the request is frivolous;
• the information would not be ordinarily accessible because of legal proceedings;
• it would prejudice negotiations with you;
• it would be unlawful;
• it would jeopardise taking action against serious misconduct by you;
• it would be likely to harm the activities of an enforcement body (i.e. the police); or
• it would harm the confidentiality of our commercial information.
If we cannot provide you with information in a way you have requested, we will tell you why
in writing. If you have concerns, you can complain (see ‘Contact Us’).
How do we correct your personal information?
Contact us if you think there is something wrong with the information we hold about you and
we will try to correct it if it is:
• inaccurate;
• out of date;
• incomplete;
• irrelevant; or
• misleading.
If you are worried that we have given incorrect information to others, you can ask us to tell
them about the correction. We will try and help where we can – if we cannot, we will let you
know in writing.
How do you make a complaint?
If you have a complaint about how we handle your personal information, we want to hear
from you. You are always welcome to contact us.
You can contact us using the details below:

GM Homes (Australasia) Pty Ltd ABN 67 132 782 551
1/62 Siganto Drive, Helensvale, QLD, 4212
1800 097 522

We are committed to resolving your complaint and doing the right thing by our customers.
Most complaints (if any) are resolved quickly, and you should hear from us within five
business days.
Need more help?
If you still feel your issue has not been resolved to your satisfaction, then you can raise your
concern with the Office of the Australian Information Commissioner:
• Online:
• Phone: 1300 363 992
• Fax: +61 2 6123 5145
• Mail: GPO Box 5228 Sydney NSW 2001
Contact Us
We care about your privacy. Please contact us if you have any questions or comments
about our privacy policies and procedures. We welcome your feedback.
What if you want to interact with us anonymously or use a pseudonym?
If you have general enquiry type questions, you can choose to do this anonymously or use a
pseudonym. We might not always be able to interact with you this way, however, as we are
often governed by regulations that require us to know who we are dealing with. In general,
we will not be able to deal with you anonymously or where you are using a pseudonym
• it is impractical; or
• we are require or authorised by law or a court/tribunal order to deal with you
Changes to this Privacy Policy
This Policy may change. We will let you know of any changes to this Policy by
correspondence via post or email or you may contact us for a copy of the most up to date
policy at any time.

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